Descrição da vaga
The Company
Leading multinational company in the food industry.
Experience leading large-scale, enterprise-wide technical programs in multinational environments, with accountability for end-to-end delivery across multiple geographies, business functions, vendors, and technology workstreams;
Proven experience as a Senior Program Manager or Technical Program Manager, owning complex transformation initiatives rather than supporting delivery teams;
Demonstrated ability to operate effectively at both Executive Leadership and technical delivery levels, influencing senior stakeholders while driving execution with technology teams;
Strong experience managing large budgets, business cases, financial forecasting, resource planning, and vendor governance;
Proven track record leading highly complex ServiceNow-related programs, IT Operations transformations, or global technology consolidations;
Extensive experience managing program risks, dependencies, escalations, and competing priorities across multiple concurrent projects;
Strong executive communication skills, including steering committees, governance forums, and C-Level presentations;
Deep understanding of project and program management methodologies (Agile, Waterfall, Hybrid) and experience managing large-scale enterprise transformations.
Experience managing geographically distributed teams and third-party partners in global environments.
Requirement Profile - Knowledge, Skills & Experiences
Experience leading global IT Service Management (ITSM) transformation programs, shared services implementations, or enterprise platform consolidations;
Hands-on understanding of ServiceNow architecture, ITSM processes, CMDB, Knowledge Management, and platform governance, with the ability to challenge and guide technical teams and architects;
Demonstrated experience leading IT Help Desk and IT Operations consolidation initiatives at enterprise scale, including organizational change management, process harmonization, SLA standardization, and operational governance;
Strong background working within highly matrixed organizations, driving alignment across business, technology, and executive stakeholders;
Certifications such as PMP, PgMP, Prince2, ITIL v4, or equivalent.