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Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long-term career opportunities with leading organizations, access to a global community of professionals, and educational opportunities with leading technology providers.
At Andela, we’re deeply passionate about creating long-lasting and transformative growth opportunities for all - and doing it in an E.P.I.C. way! We’re excited to continue building our remote-first team with incredible people like you. After applying for this role, you will join our Andela Community of brilliant technologists by passing a technical screening and live interview. As a community member, you’ll have access to a multitude of exclusive technologist roles. Join Andela today to access this opportunity and more in our global marketplace! Our roles are typically filled at lightning speed, so if you’re considering applying, get your application in quickly!
This is a fully remote opportunity for one of our esteemed clients.
As a Senior Customer Success Architect, you will act as a trusted advisor to support customer digital transformation initiatives and align business requirements with product features. You will lead technical guidance for both internal and external teams, resolving implementation blockers and driving the adoption of robust DevOps and DevSecOps solutions. This role requires building strategic frameworks, utilizing advanced data analytics to assess usage patterns, and developing mitigation strategies to eliminate risks. Ultimately, you will cultivate deep technical expertise and manage post-sales relationships to drive customer retention and long-term satisfaction.
Develop and maintain deep industry and customer insights to identify opportunities for growth and align solutions with customer digital transformation goals.Serve as a trusted advisor by providing technical guidance to both internal teams and customer stakeholders, promoting the integration of technologies to enhance customer technology landscapes.Lead efforts to resolve implementation blockers and support customer technology adoption through readiness resources, product demonstrations, and integration with existing customer workflows.Partner with sales and technical teams to identify customer challenges, conduct proofs of concept, and drive solution selection and implementation in post-sales context.Cultivate expertise in the platform's products, advising customers on developing robust DevOps and DevSecOps narratives.Assist in creating and delivering content, acting as a liaison to enhance customer engagement and demonstrate capabilities.Analyze customer situations to identify gaps that solutions can address and contribute to the creation of strategic frameworks to drive product adoption and customer success.Utilize advanced data analytics to provide insights into customer usage patterns, identify areas for improvement, and recommend strategies to enhance customer satisfaction and product adoption.Proactively identify potential risks in customer engagements and develop mitigation strategies to ensure successful project delivery and long-term customer satisfaction.Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or enablement sessions for customers.Engage in post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organization.
Must have skills:
Must meet at least one of the following experience/education criteria: 8+ years of experience in technical consulting, technical consultative selling, or related technical/sales/industry roles; OR a Bachelor’s degree in Computer Science, IT, Engineering, or a related field AND 6+ years of relevant experience; OR a Master’s degree in a related field AND 4+ years of relevant experience; OR a Doctorate (PhD) in a related field; OR equivalent practical/professional experience.Ability to travel up to 25% to support business and client needs in the São Paulo area.Native knowledge of Portuguese, and fluent knowledge of Spanish and English are required for this role.
Nice to have skills:
10+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience.3+ years' experience in digital transformation using software modernization to drive customer business outcomes.3+ years' experience in business consulting, consultative selling, or customer-facing experience.5+ years' experience orchestrating technical, support, and/or partner teams.Proficiency in using GitHub and other DevOps tools, with a deep understanding of software development practices and application security, including SAST, DAST, and SCA.Experience in the software development platform industry, including driving digital transformation initiatives and aligning technology solutions with business objectives.
Conditions:
100% RemoteLocation requirement: LATAMTime zone: UTC-4Contractor/freelancer role (12-month contract, renewable).Full‐time dedication (40 hours/week).BYOD (Bring Your Own Device) required.
At Andela, we know our strengths lie in our diverse community whose talents, perspectives, backgrounds and orientations we take pride in. Andela is committed to nurturing a work environment where all individuals are treated with respect and dignity. Everyone has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices.
Andela provides equal employment opportunities to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pre