Descrição da vaga
About MGI
MGI is one of the subsidiaries of BGI Group, it is committed to building core tools and technology to lead life science through intelligent innovation. With a focus on R&D, production, and sales of DNA sequencing instruments, reagents, and related products, MGI provides real-time, panoramic, and full-life-cycle equipment and systems for precision medicine, precision agriculture, precision healthcare, and other relevant industries.
MGI is a leading producer and one of the few companies in the world that can independently develop and mass-produce clinical high-throughput gene sequencers, its multi-omics platforms include genetic sequencing, medical imaging, and laboratory automation.
Our Mission is to develop and promote advanced life science tools for future healthcare, and to transform people’s lives for the better. We don’t hesitate to make bold decisions that can help us achieve new breakthroughs. We believe that the success of our business will mean a better world for people to live in
.Our Message to the world is simple: lead in life science innovation, make everyone’s life healthier and longer
.
Why this role matte
rsAre you passionate about NGS and cutting-edge genomic technologies? This could be your next big career move! We’re looking for a driven and customer-focused professional to join the frontline of innovation, supporting applications, training, and solutions for MGI products across Latin Americ
a.
What you will
do Deliver technical training and support customers in the use of MGI products and applications, both on-site and remotely.Provide guidance on experimental design, sample preparation, library preparation workflows, and sequencing applications.Support customers throughout the implementation and adoption of MGI technologies.Troubleshoot technical issues (pre- and post-sales), identify root causes, and coordinate solutions with internal teams.Prepare field visit reports and document customer interactions and technical activities.Act as the "voice of the customer," providing feedback to Product Support, R&D, Marketing, and Commercial teams.Collaborate with global teams to share best practices and drive continuous improvement initiatives.Support product demonstrations, evaluations, and customer workshops.Represent the company at technical trainings, workshops, trade shows, and scientific conferences.Build and maintain strong relationships with customers, ensuring a high level of satisfaction and engageme
nt.
What we are looking
forExperience with NGS technologies and laboratory workflows.Strong communication and presentation skills, with a passion for customer training and support.Analytical mindset and problem-solving attitude.Ability to manage multiple priorities and work independently in the field.Comfort collaborating with cross-functional and global teams.Motivation to grow in a dynamic, innovative, and customer-focused environment.Fluent English and Spanish.Availability for frequent travel across the LATAM reg
ion.