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Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long-term career opportunities with leading organizations, access to a global community of professionals, and educational opportunities with leading technology providers.
At Andela, we’re deeply passionate about creating long-lasting and transformative growth opportunities for all - and doing it in an E.P.I.C. way! We’re excited to continue building our remote-first team with incredible people like you. After applying for this role, you will join our Andela Community of brilliant technologists by passing a technical screening and live interview. As a community member, you’ll have access to a multitude of exclusive technologist roles. Join Andela today to access this opportunity and more in our global marketplace! Our roles are typically filled at lightning speed, so if you’re considering applying, get your application in quickly!
This is a fully remote opportunity for one of our esteemed clients (12 months contract with option to be extended)
As a CSM, you will work alongside Sales Professionals to strengthen our customer relationships and improve our product offerings. Managing up to 20 accounts, you will serve as the primary point of contact, helping customers achieve their goals across the software development lifecycle, DevOps, InnerSource, code analysis and security, and product enablement.
Core Responsibilities
1. Driving Adoption
Implement strategies to expand engagement and enable product adoption.Build strong relationships with key stakeholders and decision-makers.Use data and analytics to monitor account health and uncover growth opportunities.Share best practices and deliver insights to improve customer outcomes.Support expansion and renewal opportunities.2. Program Management
Manage complex customer programs by collaborating with internal teams, including Professional Services, Support, Product and Engineering, and Sales.Identify and mitigate risks or challenges in customer initiatives.Coordinate internal resources to ensure seamless execution of projects.3. Voice of the Customer
Advocate for the customer within company ub by providing insights on customer health and needs.Collaborate with Product, Marketing, Support, and Sales teams to connect customer feedback with business strategies.Foster customer advocacy by developing “superfans” who champion clmwithin and beyond their organizations.
Requisitos
Experience in account management, customer success management, software adoption, or program management.Knowledge of software development practices, DevOps, CI/CD, or open-source workflows.Familiarity with CRM, analytics, and case management tools.Strong verbal and written communication skills.Passion for delivering exceptional customer experiences.
Essential Skills
Ability to thrive in a fast-paced, dynamic environment.Deep understanding of the software development domain.Experience with DevOps, DevSecOps deployments, or CI/CD tools.GitHub/DevOps background and 7–9 years of experience driving software adoption at the enterprise levelCollaborative, team-oriented mindset with a proactive attitude.Self-motivated and resourceful.GitHub (2 - 3 yrs)Microsoft Office Suite (2–3 yrs)Project Control (7 - 9 yrs)Project Management (7 - 9 yrs)
Working Location: 100% Remote
Location Requirements: Brazil
Required Languages: Portuguese (Native) + English (Fluent)
At Andela, we know our strengths lie in our diverse community whose talents, perspectives, backgrounds and orientations we take pride in. Andela is committed to nurturing a work environment where all individuals are treated with respect and dignity. Everyone has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices.
Andela provides equal employment opportunities to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Our policies expressly prohibit any form of harassment and/or discrimination, as stated above.