Descrição da vaga
Do you have advanced English and a friendly, confident phone presence? Do you want to work 100% remotely for a fast-growing U.S.-based HVAC company — without leaving Brazil?
We are looking for a motivated Outbound Call Center Agent to join our Customer Care team. You will be the voice of our company, calling U.S. customers to schedule service appointments, follow up on maintenance plans, and ensure top-tier customer satisfaction.
This is an entry-level role — not a high-pressure sales position. We want friendly, organized, and reliable people who communicate clearly and professionally.
What You Will Do
Make outbound calls to U.S. customers to book, confirm, and follow up on HVAC service appointmentsAnswer customer questions clearly and professionallyUpdate our CRM system with accurate call notes and appointment detailsHandle customer concerns with patience and a positive attitudeCoordinate with our U.S.-based dispatch and service team
What We Are Looking For
Advanced to proficient English (C1 or C2) — all calls are conducted in English with U.S. customersPrevious experience in a call center, customer service, or phone-based role is a plusComfortable using CRM software, VoIP systems, and basic computer toolsStrong listening skills and a clear, professional phone voiceQuiet home workspace with reliable high-speed internet and a headsetAvailable 40 hours per week, aligned with U.S. Eastern Time
Why Join Us
100% Remote — work from anywhere in BrazilStable, full-time position with a consistent weekly scheduleCompensation in USDGrowth opportunities — we promote from within as the team expandsSupportive international team that values reliability and communication