Descrição da vaga
User On-Prem IT Support
- Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones, etc.)
- Provisioning and deprovisioning of corporate devices (laptops, phones)
- Replace broken devices with temporary devices in accordance with end customer's processes
- Provide technical guidance to end users for day-to-day IT issues within the office environment
- Coordinate with L2 teams when troubleshooting (e.g., L2: end-user computing team, EMM, etc.)
Office IT Infrastructure Support
- Perform on-office infrastructure basic troubleshooting, installation, or maintenance for EIT services (printing, connectivity, platform, voice)
- Install, test, and remove basic network devices such as switches, routers, and access points – including support for site/core equipment inside the office (e.g., out-of-band, FW, NAC, DNS, Secnet)
- Network connectivity basic troubleshooting (e.g., Wi-Fi, LAN)
- On-prem support for smart metering as well as other real estate solutions within office environments, including smart office sensors, smart metering, and digital signage
- Basic tasks for PABXs where applicable, in coordination with L2 teams
- Print equipment receipt, installation, and testing
- AV equipment receipt, testing, and basic troubleshooting in coordination with remote AV support
- Workplace monitor deployment, testing, and logistics handling
- Provide support to remote Level 2 teams by troubleshooting and configuring local office infrastructure equipment in accordance with established instructions
- Onsite assistance during scheduled maintenance or escalations (as coordinated by end customer)
- Coordinate with vendors or local service providers for repairs and equipment replacements as needed
- Maintain accurate records of incidents and resolutions to ensure effective knowledge sharing within the team
- Escort third-party providers to end customer's local data room (local network provider, global print provider/partner, global video provider/partner, etc.)
- Assist during internal/external audits, SOX, and other compliance requirements
Asset Management
- Receive, unbox, and register devices in the hardware asset management system in accordance with end customer's procedures
- Tag/label assets following end customer's guidelines
- Test devices upon arrival and store securely in end customer-provided facilities (may include mounting/demounting in racks)
- Image in-stock devices with the latest approved OS images
- Update records regularly to maintain accurate inventory information
- Perform periodic audits of hardware assets to ensure compliance with end customer's asset management policies following Ericsson's instructions. Provide timely reports on asset status to relevant stakeholders as required.
- Wipe devices and arrange for their disposal in accordance with end customer's approved disposal process (including informing the asset owner and providing certificate evidence as required)
- Arrange temporary laptop loans from local stock
- Coordinate warranty repairs
- Clean/check devices before redeployment
- Offsite tape management coordination with third-party supplier (where applicable)
- Assist during internal/external audits, SOX, and other compliance requirements
Project-Based Site Support
- Support for office moves, equipment relocations, or hardware refresh projects
- Assist with local business events such as AEMs, demos (demand-based)