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About Us
Foundey is an embedded product design partner for SaaS and AI startups.
We work closely with founders and product teams, so we’re looking for someone who can help keep client relationships organized, clear, and moving.
This role is about customer success, client communication, and operational follow-through.
You’ll support onboarding, client communication, follow-ups, call notes, internal coordination, and day-to-day customer success. You’ll help make sure clients feel supported, the internal team has the right context, and nothing gets lost between calls, Slack, feedback, and delivery.
Daily responsibilities include:
• Supporting new client onboarding and ongoing communication
• Tracking client needs, feedback, next steps, and open items
• Following up with clients in clear, professional English
• Turning call notes and conversations into organized action items
• Coordinating between clients, designers, and internal leads
• Flagging risks early when something feels delayed, unclear, or misaligned
• Helping improve the overall client experience
This is a hands-on role for someone who is organized, proactive, and comfortable working directly with startup clients.
Requisitos
• 4–6 years of experience in customer success, account management, client operations, or customer support
• Bachelor’s degree
• Near-native English communication skills, written and spoken
• Experience working with US-based clients, US companies, or international teams
• Strong client-facing communication and relationship-management skills
• Highly organized, detail-oriented, and comfortable managing multiple priorities
• Able to turn messy conversations into clear next steps
• Comfortable working remotely with distributed teams and async communication
Plus if:
• Experience in SaaS, startups, agencies, or service-based businesses
• Call center experience
Compensation: $1,200–$1,600/month, depending on experience and fit.