Descrição da vaga
Overview
Wunderdogs is an independent creative agency with a growing (20+) distributed team across the U.S., Canada, Europe and Latin America. We provide beginning-to-end strategy, design and production services to forward-thinking brands in the technology space, from startups to established companies.
We're looking for a Project Manager to run two kinds of work: ongoing marketing retainers (content, SEO, paid, email, social) and project accounts for brand strategy, design and website builds. Working with our account leads and Marketing Strategist, you'll be the client's operational day-to-day contact and the person who makes sure the right thing ships on the right day at the right quality, every time. A Marketing Strategist sets the direction on retainers; you turn it into a plan that holds.
This role rewards people who notice what everyone else misses: the date that doesn't match, the version that isn't the latest, tickets out of date, the deliverable that's technically done but not actually ready. If that describes you, and you've run marketing projects at an agency before, keep reading.
You're also AI-forward without being AI-dazzled. We use AI across delivery: drafting recaps, summarizing calls, building status reports, checking work. You'll be the review gate. AI drafts, you decide, and nothing reaches a client without a human who has actually read it. You'll report to the Account Director and COO and work alongside our strategy, design, and development teams.
Key Responsibilities
Client management
Serve as the primary day-to-day operational contact for 5-6 retainer clients and 4+ active project accounts at any timeRun the client cadence: kickoffs, weekly or biweekly check-ins, monthly reviews (with the Marketing Strategist leading the marketing content), and project milestonesManage scope, change requests, retainer hours, and expectations; flag risks before they become surprisesPrepare and send clear written updates, recaps and next steps after every client touchpointReport on outcomes, not just activity: did the retainer deliver what the quarterly plan promised, not only whether the hours were spent
Project management
Build and own project plans, timelines, and resourcing in Monday.com for retainers and for brand, design and website projectsCoordinate designers, writers, developers and freelancers across time zones; keep everyone unblocked and on scheduleTrack hours against retainer allocations and project budgets weekly; report variances earlyRun internal reviews and QA every deliverable for accuracy, completeness and consistency before it reaches the client: links, dates, naming, versions, specs, copyMaintain clean documentation: briefs, decisions, approvals, asset locations
AI-enabled delivery and systems
Use AI tools daily to draft recaps, summarize calls, prepare status reports and check deliverables, and own the review gate: every AI-assisted output gets a human read and approval before it goes anywhereKnow the failure modes (invented facts, stale data, weak prompts, missing context) and catch them before the client doesSet clear boundaries on what AI touches on each account and what stays fully human, and be transparent with clients about how we use itKey KPIs
On-time delivery: 95%+ of milestones and deliverables shipped on the committed dateOperational efficiency: deviation from retainer hour allocations and project budgets under 10%Client Satisfaction (CSAT): average score 4.7+Client retention: renewal of assigned retainers and repeat project workInternal quality score: average score 4.7+ from the delivery team on clarity of plans and briefsZero-defect delivery: client-reported errors in shipped work trending to zeroPlan-to-outcome: every retainer reported against its quarterly plan, not just its hoursRequirements
5+ years in account or project management at a marketing, digital or creative agency, including at least 2 years running marketing retainers (content, paid, email or social) alongside project workExperience managing website builds (Webflow or WordPress) and brand or design projects from brief through launchExceptional attention to detail: you catch inconsistencies others miss, and you check before you sendHands-on daily use of AI tools (Claude, ChatGPT, Monday.com AI, meeting summarizers or equivalent) to speed up planning, documentation and reporting, and the habit of adapting as the tools changeProven ability to critically evaluate AI output for accuracy, completeness and fit before anything is sent; you treat a draft as a draftStrong writer: clear, concise client communication in English, with fluent spoken English for leading callsExperience with Monday.com or a comparable work management tool; experience building automations is a plusComfortable working in a fully remote team via Slack, video calls, and Monday.comBased in Brazil, with availability for at least 4 hours of daily overlap with U.S. Pacific business hours
Nice to Have
Familiarity with Figma and WebflowPMP, Scrum or similar certification (useful, not required)
Engagement and Compensation
This role is based in Brazil. It's a full-time independent contractor (PJ) engagement, paid in U.S. dollars: US$3,000 to US$4,000 a month, depending on experience.
The Perks
Diverse team based in the U.S., U.K., Europe, Canada and Latin AmericaInteresting clients in the technology space, and real ownership of how the work gets deliveredFully remote